Driving the Dealership: Customer Experience

Auto Dealers are a real mixed bag. A walk around the dealership lot, showroom, and customer lounge will give you a pretty quick idea of their perspective on selling cars. The perspectives could be summed up as the two poles:
A. Who gives a crap? We'll shove our cars on you and squeeze you for as much as we can.
B. You are a valued customer who we feel privileged to serve, and we'd like you to come back and bring your family and friends.

Most dealers are somewhere between those two poles, but all the best dealers are closer to the second perspective. Customer service, and Customer Satisfaction are paramount to these auto professionals, and Customer Experience is an integral part of both.

You can't overemphasize the value of (good) Customer Experience. It begins with the very first contact and impression that your dealership makes on the customer. And continues throughout the process.

Window Video Systems by Looknglas, are an integral part of creating an exciting and reassuring experience for your customer, which increases the liklihood of a purchase, and cements the sale. Your brand produces so much content, and so much of it goes unnoticed, or worse, never even viewed. That is because the delivery systems are not adequate to the quantity and quality of those graphic messages. Still shots, type messages, and video, are all produced in abundance by the brands, but often poorly displayed at the dealership.

Window Video Systems put those images and messages right on the Windows of your dealership or showroom! Digital Windows displaying the same quality images the customer saw online, or in their favorite publication, the same selling propositions, create a continuity and credibility of the messages. That is, "Oh it really is true." That is enormous in securing the sale and the ongoing business of that customer. If they believe (in) you, they will do business, refer business, and come back for more.

Digital Posters, Digital Windows, even Digital Mannequins as initial sales greeters or presenters, will all create an impression of progressiveness, quality, intrigue, and excitement. And that's what you want in a customer, excitement, and anticipation. Window Video Systems may be the ultimate enhancement to the customer experience.