Road to ROI

Return on Investment, or ROI, is how every investment decision in capital equipment, marketing materials, signage, is made by those who approve expenditures.

An objective is determined, a value assigned to that investment, and then some effort at due diligence in securing the best price (cost-effective) for that investment/purchase.

Someone determines that display and signage is necessary, someone identifies a budget, and then investments are made according to budget.  When a new type of investment (in new technology) for signage or display comes under consideration, then the process begins anew for that particular investment.  Perceived, and actual value are debated and assessed, not always from a fully-informed perspective, but usually some effort is expended in that direction.

The vendor does their best to convey the indispensability of their product; usually from a features/benefits standpoint, but not always in the terms or language that the potential investor uses.  This is a key marketing and sales function:

"What will this investment do for me?" asks the potential buyer.

In the best possible scenario, the seller of the product has informed themselves diligently on the buyer's needs and valuation method, and can answer, "Here's how much this will make you/save you, over --- period of time."  They articulate the value of the product in clear financial terms, and THEN restate the practical or functional values and features.

ROI gives the client/buyer the permission to invest in your product.

Window Video Systems (WVS) have clear, broad and deep ROI potential:

Display more of the client's product in a more dynamic, useful, attractive way than ever before.  Never before has a retailer or business been able to display or demonstrate ALL of their products directly ON their storefront window, in full color and motion repeating the message.  Never have they been able to repeat multiple or different kinds of messages, and especially, selling propositions, whether it be SALE, or pricing incentives, or other types of value propositions, or promotion of upcoming opportunities to the customer.  WVS allows for interactive engagement with the viewing traffic, via QR or text to mobile device.  WVS can drive traffic:  both foot traffic in-store, or traffic to the Web, or to e-commerce portal.  In the process, WVS can allow stores to "capture" viewers via engagement.

WVS is transformative.  It has the potential to enable the retailer or other commercial business to transform how they communicate with customers with more immediacy and more depth.

Always look for ways to articulate and specify value to your OOH displays, to demonstrate ROI.  It is the key to purchase approval.  How does your OOH display provide ROI?

Measure! Measure! Measure!

"If you don't measure it, you're not serious about it."  I heard Tony Robbins say that, and I believe, oh yes, I believe.

BUT, what you spend your time (and money) on measuring is a critical distinction.  So many are focused and measuring eyeballs, footfalls and what-all other traffic-related metrics.  Fine and dandy.  Those will possibly do you some good when trying to sell to agencies.  But you will not convince me (or them) that those metrics are all you need in order to steer their placement dollars your way.

That's the same school as those enamored of "page views" and clicks.

Big deal.  Is there value to know that?  Sure.  Will it help you sell more?  Possibly.  But once again, I mount my hobby horse and ride across the digital landscape sounding the alarm, waking the sleepers to the critical task at hand:  "ROI!  ROI, ROI!!!"

More and more, companies are prioritizing action and transaction based metrics.  This is why "engagement" has become so popular, but it too, can be a mere siren, luring the unsuspecting DOOH investor and network owner onto the rocks of wasted investment and even business failure due to insufficient ROI.

Action, and better yet, transaction is highest and best.  If all you can manage is traffic, then measure as much and as deep as you can.  But if you can create a metric for action and transaction related measurement, which is more of a marketing/sales related function, then that is where the investment in time and money are better spent.  Develop trackable campaigns and messaging.  Promote engagement via mobile, tactile or best of all POP purchasing action.  Be sure, when you can to propose dedicated selling propositions, something which can only be attributed to the action coming as a result of seeing your visual deployment.

Carefully tracking those actions and their financial value is paramount.  Dollars always compare favorably to digital increments like impressions or views.

"15% off all women's left shoes" placed only on your screens, is a message that is trackable.  The only way anyone asks for that, you know, is if they saw it on your screen, since it is a unique message.  This is what is meant by a "dedicated offer".

Always use dedicated offers whenever possible and ensure that your tracking system is sound (that you have a reliable way of capturing that data.)  That is where you gain the edge in selling (advertising, and more displays) with your DOOH displays.

Don't Send a Boy to do a Man's Job

There is an old proverb that says that sending a message by the hand of a fool is like cutting off your own feet.

This is equally true when you blindly trust your messaging (digital signage content) to whoever, delegating to a third-party service or a lower-level employee, leaving that all-important strategic job to someone with no vested interest or motivation for the profit-producing necessity of your message.

Your message is what people will think of you.
Your message is all people know about what you want them to do.
Your message (including your display) is the primary information a prospective customer has, in order to make a buying decision!

Why would you delegate that?  The classic thing business people do is to neglect their message, in favor of "getting things done".  Well, you ain't gonna get much done without customers buying, and they're not going to buy unless you convince them with your message in all its facets.

When I walk through a mall, or surf online, I want to know why I should buy.  I want to know what you're offering.  I want to know what's better about your product, or offer.  I want to know if you know what you're doing or if you're fly-by-night.  I want to know what kind of value I'm getting.  I want to know what's in it for me.

Too often, when you delegate your company messaging, those questions don't get answered, and then you don't sell as much, or make as much, because you delegated your messaging to someone who doesn't understand or value your priorities.

Digital Signage ISN'T ABOUT THE HARDWARE, the screens, the software, the brightness, etc.  Those are all important, but only in that they are a part of delivering YOUR MESSAGE effectively!  If you use DS or DOOH, then watch your messaging carefully, measure it, and revise it, hone it, until it performs.  Watch it like a hawk, and use it to produce measurable results!  Devise a method (I'm not telling you to run out and buy more equipment or software) for tracking, measuring, and understanding the results of your display system.  DS and DOOH are money-making machines when properly implemented.

Your DS messaging is a job that, if you do delegate it, you must oversee carefully and demand a result from.  DS and DOOH are extremely powerful tools, but make sure they are used to the effect you desire.

We advocate a direct selling proposition and call to action, the result of which can be tracked exclusively to your DS or DOOH display, and measured.  For example, if you provide a text coupon, be sure that it is tracked accurately.  Don't just throw a video loop on there and forget about it.  Make sure that message looks how it is supposed to look, gets where it is supposed to go, and does what you intend it to do.

Where's the DR in DS?

D'Oh!!!

Someone forgot to put an "R" in "DS" or "DOOH"!

"R" as in "RESPONSE".  We all know that the purpose of DOOH is to communicate more effectively to target audiences where they are---out in the marketplace.  Lots of attention has been paid to "communicate", but more attention could be paid to "effectively".  Doing that requires a focus on measurable campaigns, calls to action, and selling proposition.  DOOH is a fantastic media, but it will become more and more dominant as the numbers come in on effectiveness.  And focusing on measurable response provides you the numbers and justification for your selling efforts.

Make sure that when you pitch your solution you recommend Direct campaigns, along with all the other wonderful things your solution can do.  It is the key to selling non-marketing-oriented decision makers.  Return on investment is a critical component to good business decision making, so be sure to at least have some hypothetical examples of return on investment for your target client.

For example, if you have an automotive dealership client who makes $600 per sale of their mid-range model, then give him an example of a campaign designed to sell mid-range models and how many it will take to pay for your system and show profitability.  Seems obvious, I know, but people tend to get excited about the technology, and sometimes forget to build some strong ROI-based financial justification into the sale.  Equally important, once the sale is made, work hard to get the client to use their DOOH for Direct Selling or Direct Response campaigns, where they can measure effectiveness.  If you don't produce marketing content for your solution, hook up with a quality marketing-savvy content provider, and offer that service.  It will build value, profitability for you, and a more satisfied, long-term client.  And if you need a referral for content, give me a shout.

Image + Effect = Winning Message

The hardware is the easy part of Digital Signage, even when it comes to Projected Digital Signage by Looknglas.

The really important part is what you do with that cool hardware. With commercial Advertising or Point of Purchase (POP) messaging, it is so important to use that Digital screen, whether LCD or Digital Window, to the maximum effect. That means large size, but also, changing messages, looks, and especially, effects.

Effects are what you do with the graphic to make it interesting: Color, size, font, background, still images or motion video, movement, fading in or out, or any visual change or metamorphosis of the afore mentioned elements.

No one pays much attention to static signs; you perceive them in a moment and quickly discard them before even consciously taking note, in most cases. Using visual effects properly will not only give you attraction, but also "sticking". That is, retention, repeat viewing, or best of all, response to a good selling proposition.

Using effects properly also means not overdoing it. Constantly trying to out-entertain your competitors is a losing proposition. The presentation that gets them to look, consider, and respond is the most effective. Be careful not to get carried away with effects, but rather use them to mix up the look, as well as creating intrigue. The bottom line is to sell the viewer on whatever your proposition is. Don't go overboard with the creativity or the hunt for interactivity. Use effects to make a powerful selling proposition to your target, and they will notice and respond.

"AND" Is The Enemy

In advertising, the word "AND" is very popular. But it needs to be put to death.

Advertisers always want to tell you something more, besides their core message. The temptation is overwhelming.

When all you have is a short-form message, dropped into the middle of some other type of content, the advertiser feels rushed, forced into cramming so much into so little time, that "AND" becomes the means to getting it all in before your time is up. Which of course, makes it sound that way to the listener.

Unfortunately, those types of ads don't work very well. Every new element added to the original message, increases the liklihood that the listener or viewer forgets what came before. And voila! Suddenly you've managed to make your message UN-MEMORABLE.

"AND" may seem like your messaging friend, but in short-form advertising, it's actually your worst enemy. It always drags the target audience away from the core message! If whatever preceeded "AND" was not your core message, then it likely shouldn't have been in there at all.

So I have always advised clients to pick one powerful, compelling, trackable message and push it hard.

Until now.

Window Video Systems are an exception. Each message is its' own campaign, and can be repeated as frequently as desired, right at the point of purchase.

Hallelujah! Unlimited messaging, AND repetition, right at the point of purchase! Window Video Systems (WVS) enable advertisers to ATTRACT customers, INTEREST customers, MOTIVATE them, and MOVE them TO ACTION all at the point of purchase, and then REPEAT. Digital Mannequin is a great example; the DM catches the eye, interests them, and can then be followed by product info and offers. Properly implemented, WVS will produce TRAFFIC, SALES and PROFIT. All by activating and existing under-utilized asset: the storefront window. Wow!

The Window of Opportunity really is here.

LCDs - TV on the Ceiling. So What?

That is what the customer thinks when they see an LCD in your business. I have no doubt about this, because I make it a point to observe people when an LCD is present in a retail business. Most people ignore them. Even in lobbies and waiting rooms, usually they are ignored.

That is because someone is failing to make them relevant or useful to the customer!

Dick Morris is famous for his line to Bill Clinton when running for the presidency: "It's the economy stupid!"

Well, I have a modified take on that, which is the key to selling and buying digital signage, whether DOOH or in-house.

It's not the hardware; IT'S THE CONTENT AND USAGE!

Technological hardware will never achieve anything or solve anything or improve anything if you don't use it effectively. This is what's wrong with so many lcd installations. We just pitched a company who has edgy, hip, imagery, product, and branding, but they haven't even integrated their retail store lcd deployment, and they aren't using them for messaging.

LCDs as a medium have to work that much harder to overcome the unspoken but manifest bias in customer's minds that they are just TVs (and not even as good as the one at home.) Much better to jolt that viewer with a Window Video System (WVS) and then message them into doing what you want them to do. Ideally that should be something sales-related, or at the very least, something trackable. But always lean toward selling. Otherwise you run the risk of lapsing into that grey area where business justifications start to veer away from dollars, sense, and profit.

LCDs - Problems with DS

So much of Digital Signage (DS) is focused on LCD screens, and LED types of boards. Much of the implementation is kinda clunky. It seems that the DS Industry is dominated by techies, and even the people who plan advertising campaigns are often not real swift at creating compelling ads or playlists.

Further, many retailers have installed LCD screens, but are merely streaming television or just a limited playlist loop. I think of a restaurant chain here in Southern California with a beach theme; they play surf videos non-stop. Neat-o. (But I thought they wanted to sell more burgers?!!!) Many clothing chains have LCD screens playing music videos. As if that has something to do with selling clothes.

I don't know; I guess I'm not sophisticated enough to realize how useful that is. From my point of view, I would rather spend 5 minutes selling than 5 weeks entertaining. I think, ideally, the retailers would too, but the ad industry and their own in-house marketing people probably have them bamboozled into thinking they have to do this.

Or then there's "Walmart TV". Large LCD's hanging in Walmart stores playing who knows what. Sound on, blah blah blah, some fake tv show. I have never observed anyone standing there watching those things. I think it's because the content is pretty useless relative to making a buying decision right now.

So Looknglas works with clients to create and mnanage content designed to sell, to cement their relationship with their customers, to motivate them to buy something else, RIGHT NOW. Or to cross pollinate with the client's web-based strategies. Or to get the customer to use their mobile phone to get a promotional benefit, offer, coupon, whatever.

Because of this lack of focus in the use of LCD's, Looknglas now offers integration and management of existing LCD's. A chain with standalone LCDs in their stores can now have a network that runs company-designed playlists, updated as often as everyday, with new, fresh selling messages.

So now companies can leverage their existing investment into something a lot more powerful and effective. A few low cost digital control devices installed, and Voila! Instant retail POP network prodding customers to buy more. Yeah!!! Use technology to make more sales and more money?! What a concept!

Looknglas - Window Video Systems, and LCD System integrators. The Window Of Opportunity is Here.

Why Retail Needs Window Video Systems II

"I am told that the clinical definition of insanity is the tendency to do the same thing over and over again and expect different results."

Whoever said this, might have been having a prescient moment, contemplating the current state of retail in the US. What seems to pass for creativity in display is video screens playing music videos. Many clothing retailers have perfectly good product, some of it really good, that goes unsold because they cannot attract enough customers.

Yet retailers continue to do the same old things, display-wise, over and over again, while watching their sales go down, and their competition (online retailers) eat their lunch.

Many are targeting a "younger demo", but the problem is that younger demo is extremely distracted, and putting your clothes on mannequins in the store window or interior simply does not attract attention to the product when your prospective customers are busy texting or talking or surfing on their smart phone.

HELLOOOHHH! Something bigger, better, more interesting and attention grabbing is due. Like yesterday.

Window Video Systems bridge this technology chasm between retail clothier's product and the technology-fascinated target audience. WVS brings the product to life, a la the Digital Mannequin. Digital Mannequin puts the clothes front and center, and displays them on moving "live" models so you can actually have an idea what they will look like on YOU.

Displaying clothing by hanging it on a rack, or even in the window, or putting it on a dummy, just won't cut it. It will not attract the eye, because, again, the target is already distracted, and the mall environment is already crowded with many of the same such displays. Your clothing cannot compete for attention all by itself!

Retailers need not limit themselves anymore, since Window Video Systems can provide all the flexibility they could want and then some. The Digital Mannequin provides superior "real life" display of the product, while simultaneously allowing the retailer to create sizzle with a myriad of potential effects, such as different backgrounds, the model moving, changing poses, acting natural, pricing, promos, and offers displayed alongside the model, etc., etc., etc. The potential for much more diverse types of messaging is there.

More importantly, the potential to completely transform retail store marketing and messaging into a strategy for producing direct and trackable sales results, just went through the roof.

Looknglas Window Video Systems exists to help retailers design their own cutting edge strategy for more effective POP display and Direct Response store marketing.

Thing One

"In the beginning was the Word..."

I don't want to in any way compare what we do to the meaning of that phrase, but from a business messaging standpoint, it is very illustrative of the importance of your message. It is the articulated word that defines an entity, or an endeavor.

If you don't have the right word or message for who or what you are, everything else suffers, often fatally.

This is why your message must be right. This is why you continue to work on it, refine it, hone it, grow it, distill it.

Because nothing valuable happens without doing that. Say what you will, do what you will, if you start with the wrong message, you are working uphill with an avalanche coming at you. Business is challenging enough as it is, with competition breathing down your neck, or worse, eating your lunch. So get your message right, and get it out there pointedly, targeted, aggressively, consistently, repeatedly. Do it right. Do it better. Do it louder. Do it more.